Research & Consulting
Training, Workshops & Speaking
Training, Workshops & Speaking
.png/:/cr=t:5.43%25,l:0%25,w:100%25,h:50%25/rs=w:1080,h:540,cg:true)
We're passionate about working with brands to curate game changing experiences that drive loyalty. Working on short term projects, ad hoc facilitation or something much bigger, don't hesitate to get in touch.
Training, Workshops & Speaking
Training, Workshops & Speaking
Training, Workshops & Speaking
TheXword delivers market leading, Covid safe Client Experience training. We're passionate about empowering businesses to understand how to improve their experience and keep customers coming back time and time again.
Through workshop style engagement we deliver simple and effective training on Client Experience including;
- Understanding personas, design and segmenting your client base.
- Journey mapping, focused on customer facing process improvements, friction points & opportunities that make doing business with you simple.
- Testing your findings using some simple research tools.
- Sentiment mapping and understanding the role emotion plays in decision making and customer loyalty.
- Strategy, tactics and measuring impact.