Claire migrated to Australia in 2001 and after settling in Melbourne completed an Advanced Diploma in Business. After being credited as business student of the year she was offered accelerated access to a Bachelor of Laws which in she was awarded valedictorian 3 years later.

Post completion Claire went on to work with Victoria University where she managed major student events such as Orientation, hosting more than 10,000 students each year. Claire managed all aspects of major project management from initial concepts to post event evaluations. During her 7 years with Victoria University Claire was a key facilitator in the university's student leadership program as well as taking on volunteer roles as National President of the Australian Association of Campus Activities.

In 2016 Claire was headhunted by international media business oOh! Media. Shortly after, Claire commenced in a national product manager role with responsibility for the tertiary sector. A year and a half later she moved into a newly created Customer Experience position. Claire extended her CX experience, taking on operational and service requirements for more than 3000 clients across Australia and New Zealand. Claire established Australia’s first fully integrated CX team within a media business, undertaking best practice research to form a customer led strategy.

A deep understanding of customer needs has made her the key partner to some of Australia's largest property trusts.

In 2020 as part of a start up incubator, Claire launched TheXword. TheXword pairs a deep understanding of Client Experience research and simple application with facilitation and coaching methods with the aim of empowering and encouraging businesses to ‘level-up’ their Customer Experience.